Refund policy
Return Period
At HairMatey, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
We proudly offer free returns and refunds within the eligible return period.
Eligibility Requirements
To qualify for a return:
- The item must be returned within 30 days of delivery.
- The item should be unused or minimally used.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase may be required.
Non-Returnable Items
The following items may not be eligible for return:
- Products damaged through misuse.
- Items intentionally altered by the customer.
- Lost or stolen products after confirmed delivery.
- Products marked as final sale.
Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us immediately at support@HairMatey.store.
Please provide:
- Order number
- Description of the issue
- Photos showing the problem
We will work quickly to provide a replacement or full refund when applicable.
Refund Process
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds are issued to the original payment method.
Refund Timing
Refunds typically appear within:
- Credit Cards: 5–10 business days
- PayPal: 3–7 business days
- Other payment methods: Depending on provider policies
Exchanges
If you wish to exchange a product, please contact our support team for assistance.